Política de privacidad
Privacy Policy
Last updated: April 17, 2026
OVERVIEW
ZWalle operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a personalized shopping experience (the "Services"). ZWalle uses Shopify technology, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or another transaction using the Services, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you confirm that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.
1. DATA CONTROLLER
The data controller responsible for your personal information is:
ZWalle 📧 supportzwalle@gmail.com
If you have any questions about how we handle your personal information, please contact us at the address above.
2. PERSONAL INFORMATION WE COLLECT OR PROCESS
The term "personal information" refers to information that identifies or can reasonably be associated with you. We may collect or process the following categories of personal information, depending on how you interact with the Services:
- Contact details: name, address, billing address, shipping address, phone number, and email address
- Financial information: payment card details, transaction details, and payment confirmation
- Account information: username, password, security questions, preferences, and settings
- Transaction information: items viewed, added to cart, purchased, returned, or cancelled
- Communications: information provided when contacting our support team
- Device information: IP address, browser type, device identifiers, and network information
- Usage information: how and when you interact with or navigate the Services
3. SOURCES OF PERSONAL INFORMATION
We may collect personal information from the following sources:
- Directly from you, when you create an account, make a purchase, or communicate with us
- Automatically, through cookies and similar technologies when you use the Services
- Through service providers, who collect or process information on our behalf
- Through partners or other third parties
4. COOKIES AND SIMILAR TECHNOLOGIES
We use cookies and similar tracking technologies to operate and improve the Services, remember your preferences, and show you relevant content and advertising.
Types of cookies we use:
- Strictly necessary cookies: required for the Services to function
- Functional cookies: remember your preferences and settings
- Analytics cookies: help us understand how you use the Services
- Marketing cookies: used to show you relevant advertisements
You can manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect the functionality of the Services.
5. HOW WE USE YOUR PERSONAL INFORMATION
We process your personal information on the following legal bases under the GDPR:
Performance of a contract (Article 6(1)(b) GDPR):
- Processing orders, payments, and transactions
- Arranging shipping and delivery
- Managing returns, exchanges, and refunds
- Creating and maintaining your account
- Sending order-related notifications
Legitimate interests (Article 6(1)(f) GDPR):
- Fraud detection and prevention
- Security of the Services
- Improving and personalizing the Services
- Analytics and service optimization
Consent (Article 6(1)(a) GDPR):
- Sending marketing and promotional communications
- Showing personalized advertisements
- Non-essential cookies and tracking technologies
Legal obligation (Article 6(1)(c) GDPR):
- Complying with applicable laws and regulations
- Responding to lawful requests from authorities
You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
6. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose your personal information to third parties in the following circumstances:
- Service providers: Shopify and other vendors who provide IT, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping services
- Business and marketing partners: to provide marketing and advertising services, in accordance with their own privacy policies
- At your request: when you instruct us to share information, such as to ship products or use social login integrations
- Corporate transactions: in connection with a merger, acquisition, or insolvency
- Legal obligations: to comply with applicable law, respond to legal processes, or enforce our terms and policies
7. RELATIONSHIP WITH SHOPIFY
The Services are hosted by Shopify, which collects and processes your personal information to provide and optimize the Services. Information submitted through the Services may be transmitted to Shopify and to third parties located in countries other than your country of residence.
To learn more, please visit Shopify's Consumer Privacy Policy and the Shopify Privacy Portal.
8. THIRD-PARTY WEBSITES AND LINKS
The Services may contain links to third-party websites. We are not responsible for the privacy or security practices of those websites. We encourage you to review their privacy policies before providing any personal information.
9. CHILDREN'S DATA
The Services are not intended for use by children under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
10. SECURITY AND RETENTION
We implement appropriate technical and organizational measures to protect your personal information. However, no security measure is perfect, and we cannot guarantee absolute security.
We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, your information will be securely deleted or anonymized.
11. YOUR RIGHTS UNDER GDPR
If you are located in the European Economic Area, you have the following rights regarding your personal information:
- Right of access: request a copy of the personal information we hold about you
- Right to rectification: request correction of inaccurate or incomplete information
- Right to erasure: request deletion of your personal information
- Right to restriction: request that we limit the processing of your information
- Right to data portability: receive your information in a structured, machine-readable format
- Right to object: object to processing based on legitimate interests or for direct marketing
- Right to withdraw consent: withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at supportzwalle@gmail.com. We will respond within 30 days. We may need to verify your identity before processing your request.
12. COMPLAINTS
If you have concerns about how we handle your personal information, you may contact us at supportzwalle@gmail.com.
You also have the right to lodge a complaint with the Portuguese data protection authority:
CNPD – Comissão Nacional de Proteção de Dados 🌐 www.cnpd.pt 📧 geral@cnpd.pt 📍 Av. D. Carlos I, 134 – 1º, 1200-651 Lisboa
If you reside in another EU member state, you may also contact your local data protection authority.
13. INTERNATIONAL TRANSFERS
We may transfer, store, and process your personal information outside your country of residence. Where transfers occur outside the European Economic Area (EEA), we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or transfers to countries deemed to provide an adequate level of protection.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will post the updated policy on this website and update the "Last updated" date at the top of this page.
15. CONTACT
For any questions about this Privacy Policy or to exercise your rights, please contact us at:
ZWalle 📧 supportzwalle@gmail.com